Responsible gaming at AllWin UA

Responsible gaming

AllWin UA follows the principles of responsible gambling. The platform ensures a safe gaming process through activity and spending control tools. For most users gambling is entertainment, but it may pose a risk for certain categories of players. The AllwinUA monitoring system tracks behavioural patterns and offers self-limitation tools where necessary.

Protection of minors

Registration on the AllWin UA platform is available to persons aged 18 and over. Age is checked through mandatory KYC verification with the upload of a passport or ID card. Users provide accurate personal data when creating an account. Accounts are blocked until the age check has been successfully completed by the security team.

Parental control tools to prevent access by minors:

BetBlocker — software for blocking gaming platforms at device level
NetNanny — a parental control app with content filtering
GamBlock — a dedicated gambling site blocker for Windows and macOS
Gamban — a mobile app with a 7-day trial period for iOS and Android

Gambling addiction

The AllWin UA platform does not work with users who show signs of pathological gambling addiction. An automated monitoring system analyses activity and identifies risky behaviour patterns using machine learning algorithms.

Criteria for assessing problem behaviour:

Constant financial losses without any adjustment of strategy
Exceeding the set deposit and bet limits
Psychological problems identified through communication with support
Aggressive communication with support operators
Systematic attempts to circumvent the restrictions in place

If signs of addiction are detected, AllwinUA offers to activate self-control tools and recommends seeking help from specialists.

Self-control

Verified tests are available for self-assessment of the level of gambling addiction:

Gamblers Anonymous — a 20-question test for self-checking gambling patterns
Mutual support groups with anonymous participation
Consultations with certified psychologists specialising in gambling addiction

Rules of responsible gambling on the Allwin UA platform:

Do not borrow money to top up your gaming account
Set a fixed budget for a gaming session before you start playing
Use the built-in deposit and bet limitation tools
Treat gambling solely as a form of entertainment
Take regular breaks every 60-90 minutes of play
Avoid playing when you are stressed or emotional
Do not try to win back lost funds by increasing your bets
Set time limits for gaming sessions in your account settings

Limitation tools

Limits available in your AllWin account:

Deposit limits — a cap on the amount of top-ups per day/week/month (from UAH 100 to UAH 100,000)
Bet limits — the maximum amount of a single bet (from UAH 1 to UAH 5,000)
Loss limits — control of the maximum loss over a period (daily/weekly/monthly)
Time limits — the maximum duration of a continuous gaming session (from 30 minutes to 6 hours)
Time-outs — suspension of account access for a period from 24 hours to 6 months

The limits you set take effect immediately after the settings are saved. Lowering a limit applies instantly, while raising a limit takes effect after 7 calendar days to prevent impulsive decisions.

Self-exclusion

If you have completely lost control over your play, we recommend activating the self-exclusion feature on the AllWin UA platform.

Steps to activate self-exclusion:

Contact the support team by email at [email protected] or via live chat
Choose the self-exclusion period (minimum 1 month, maximum 5 years, or permanently)
Confirm the request with a code from an email or SMS

Restrictions during the self-exclusion period at AllwinUA:

Full blocking of access to the gaming account
A ban on creating new registrations with the same email/phone number
Inability to place bets in the casino and the sportsbook
Blocking of all deposit transactions
Automatic unsubscription from all promotional mailings and notifications

Withdrawal of remaining funds is possible after completing the standard KYC verification. Early termination of self-exclusion is not possible under the Allwin UA responsible gaming policy.

Professional help

Support organisations for players showing signs of addiction:

Gamblers Anonymous — international mutual support groups with anonymous meetings
Gambling Therapy — free online consultations with psychologists in 40+ languages
BeGambleAware — a British organisation with a helpline and support chat
National problem gambling helpline — consultations for residents of Ukraine
Psychologists specialising in gambling addiction — paid consultations
Rehabilitation centres — inpatient programmes for treating gambling addiction

Operator actions

The All Win UA operator may apply mandatory restrictions when signs of problem gambling behaviour are detected.

Criteria for operator intervention:

Unstable behaviour with sharp changes in playing patterns
Documented mental health disorders
Pronounced gambling addiction based on monitoring results
Financial difficulties reported by the user
Aggressive actions towards staff or other players

Possible measures on the part of the AllwinUA operator:

Forced closure of gaming accounts with no possibility of restoration
Refusal to allow re-registration on the platform
Imposition of mandatory deposit and bet limits
A requirement to complete a consultation with a specialist before access is restored

Confidentiality

Information about self-exclusion and enquiries related to gambling addiction is processed confidentially in accordance with the GDPR and the AllWinUA privacy policy. Personal data is not shared with third parties without the user’s written consent. Requests from regulators and law enforcement agencies are an exception.

Responsible gaming service contacts

For questions about responsible gambling and self-exclusion on the Allwin UA platform:

Email: [email protected] (reply within 4-6 hours)
Online chat on the site (24/7, response time 2-5 minutes)
Telegram: @AllwinUABot (automated replies 24/7)
Helpline phone: +380 (available for verified users)

AllWin UA urges a responsible approach to gambling. Remember: gambling is a form of entertainment, not a way to earn money.