We publish these Information Security Rules to underline our commitment to doing business in line with international standards. We are convinced that strong business relationships are built on honesty and trust, so protecting your confidential information is an absolute priority for us. You can enjoy playing at Allwin confident that we take every measure necessary to keep your financial transactions secure.
Protection of your data
The following information is considered private and confidential and may not be transferred, sold or disclosed to third parties:
- Your first name and surname
- Postal address
- Email address
- Phone number
- Date of birth
- Gender
- IP address
- And other identifying information
Payment security
Allwin does not store the details of the bank cards you use for transactions on our platform. Card details are stored solely by our payment service provider. All payment systems used are certified to the PCI DSS (Payment Card Industry Data Security Standard) security standard.
Mailing policy
We follow a strict anti-spam policy. All emails sent to our players relate to their gaming accounts and may contain information about:
- New game features
- Current promotions and bonuses
- Important platform updates
The maximum mailing frequency may be up to 3 emails per day.
Unsubscribing from the mailing list
Players have the right to opt out of receiving mailings at any time. This can be done in one of the following ways:
- Contact the Allwin support team
- Use the unsubscribe link located at the bottom of any of our emails
Confidentiality of gaming activity
Information about your winnings and payouts is strictly confidential and is stored in a secure environment. We do not disclose winnings data except where such information is requested by authorised regulatory bodies in the manner prescribed by law.
Support contacts
If you have any questions about information security, please contact our support team or write to [email protected]. We are always ready to help!
Allwin Privacy Policy
You hereby acknowledge and agree that Allwin has the right to process your personal data in order to:
- Provide access to the gaming platform
- Enable participation in gambling games
- Provide related services
Use of personal information
Allwin uses your personal information to perform its functions and to enable your participation in games. Our activities are governed by applicable personal data protection legislation, and we process information in strict accordance with the law.
Account verification
By agreeing to the Terms and Conditions, you grant us the right to carry out checks to confirm your identity and contact information. While these checks are being carried out, the ability to withdraw funds from your account may be temporarily restricted.
Disclosure of information to third parties
Your personal data is not shared with third parties, except where this is necessary in order to:
- Process your requests
- Carry out transactions on your account
- Take part in games
- Carry out verification procedures
- Comply with legal requirements
International data transfers
In order to provide effective services, Allwin may transfer your personal data between different countries. You consent to such international data transfers.
Legal grounds for data processing
| Ground | Description |
|---|---|
| Consent | You give explicit consent when registering or subscribing to mailings |
| Contractual obligations | Processing is necessary to provide casino services |
| Legal obligations | Processing is required to comply with regulatory requirements |
| Legitimate interests | Processing is necessary to prevent fraud or to improve services |
Player rights
You have the following rights in relation to your personal data:
- The right to access the information stored about you
- The right to rectification of inaccurate data
- The right to erasure of data under certain conditions
- The right to data portability
- The right to object to data processing
- The right to lodge a complaint with a supervisory authority
Data retention period
We retain your personal data for as long as is necessary to achieve the purposes set out in this Privacy Policy, including the fulfilment of legal and contractual obligations.
Allwin Cookie Policy
What are cookies?
Cookies are small text files that are saved on your device when you visit our site. They improve the quality of your interaction with the platform and keep the casino’s key features working.
Types of cookies used
| Cookie type | Purpose |
|---|---|
| Necessary | Provide the basic functionality of the site (security, authentication) |
| Performance | Collect analytical information to improve how the platform works |
| Functional | Remember your settings and preferences |
| Targeting | Used to display relevant advertising and content |
Third-party cookies
We may allow third-party service providers to place cookies on your device in order to improve the services provided. These third parties have their own privacy policies regarding the use of cookies.